Bridge Europe
The world’s getting smaller. Yet risks to business just keep on getting bigger. Operating internationally exposes companies to many new challenges, creating the need for a complex mix of local and global insurance programmes, with in-country legal and tax compliance.
We can design an insurance programme to fit your precise needs, to create harmonised cover across your EEA risk portfolio. With centralised control to ensure consistency of cover, cost control and complete reassurance.
• Risk evaluation and insurance programme design
• Access to local insurance expertise across EEA
• Compliance with European insurance distribution legislation
• Deal with communication difficulties and time differences
• Evaluate the suitability of insurers
• Continuous insurance programme management
• Assistance with claims handling
• Central control of insurance coverage and premium expenditure
• Act as a vehicle for global approach to risk management
your interests in every corner of Europe
The business transacted through Bridge Insurance Brokers (Europe) Cell of Jatco Insurance Brokers PCC Limited will be to provide insurance broker activities offering Property, Casualty, Financial lines, Trade Credit, Marine, Travel and Fleet insurance products in EU/EEA states.
Bridge Insurance Brokers (Europe) Cell of Jatco Insurance Brokers PCC Ltd is authorised and licenced to service clients in Malta and all of the EU/EEA states under the Freedom of Services Legislation.
Bridge Insurance Brokers (Europe) Cell of Jatco Insurance Brokers PCC Limited
“The Reed Centre”,
Blue Harbour,
Ta’ Xbiex Marina,
Ta’ Xbiex,
XBX 1027,
Malta
HOW TO CLAIM
Should you suffer a loss covered by your insurance contract, or you wish to check whether a possible claim is covered, please contact us by email on our dedicated claims mailbox at [email protected]
It is important that you notify us as soon as possible to enable us to assist you with guidance and practical suggestions to minimise your loss, and to avoid invalidating your insurance policy. Details of claims notification procedures are highlighted in your policy document. If you are unsure of the correct procedure to follow, please contact us.
HOW TO COMPLAIN
With the best will in the world, concerns about some aspects of our service can occasionally arise. In such circumstances our staff has wide authority to settle problems and will do everything they can to help. This should be your first point of contact. In the unlikely event that your complaint is unresolved, please provide the relevant information about the reasons of your dissatisfaction including your policy number, the details of the complaint and any actions you have already taken to our Complaints Manager, Ms Roberta Saglimbene on the following email address: [email protected]. Your complaint will be acknowledged upon receipt and we will provide information about the way we will handle your complaint and will give you a response without unnecessary delay, and where possible, not later than fifteen working days.
Any complaint relating to the terms and conditions of the policy or the cover within will be forwarded to your insurer for their actioning. If you prefer you may refer such complaints directly to the insurer under your policy.
Having received a reply from the above manager, if you are still not happy with the way in which a complaint has been handled, you may also refer your complaint to The Office of the Arbiter for Financial Services, established under the Arbiter for Financial Services Act, N/S in Regional Road, Msida MSD1920, Malta, Freephone (for local calls): 80072366, Tel: (+356) 21249245, email [email protected]. You can download a complaint form (available in Maltese and English) from www.financialarbiter.org.mt refer to the page “For Consumers” and proceed to “Submit a Complaint”.
Bridge Insurance Brokers (Europe) Cell is a Protected Cell of Jatco Insurance Brokers PCC Ltd (Malta Co. Reg. No. C9233), which is a company authorised under the Insurance Distribution Act Cap. 487 to carry out insurance intermediaries’ activities, licenced to operate as a Protected Cell Company in terms of the Companies Act (Cell Companies Carrying on Business of Insurance) Regulations, 2010 and is regulated by the Malta Financial Services Authority (MFSA, Mdina Road, Zone 1, Central Business District, Birkirkara CBD1010 Malta). Enrolled in the MFSA Brokers List BL/002.
Bridge Europe in this page refers to Bridge Insurance Brokers (Europe) Cell of Jatco Insurance Brokers PCC Limited.
